Client Work
The Work, and What It Was Built to Fix
Every engagement here started with a diagnosis, not a catalogue. Each write-up names the performance gap in behavioural terms, the design decisions behind the program, and the evidence the client actually holds.
Case Studies
One published story so far. More will be added here as clients approve publication.
On-demand delivery · Olongapo City · February 2024
Ordermo: three days, one shared language across every department
Three separate topic requests, one silo problem underneath all of them. We delivered Customer Centricity, Level Up Marketing, and Modern-Day Leadership® as a single sequence to the whole company, CEO included.
20 to 25 PAX · F2F · 3 days
9.91
Average quality rating out of 10
33
Evaluation responses on file
0
Responses that scored below 9
3
Programs delivered as a sequence
Kirkpatrick Level 1, Reaction. These figures are Ordermo’s own evaluation data. They measure how participants rated the sessions, not a change in on-the-job behaviour.
How Every Write-Up Is Built
The order never changes, because the diagnosis has to come before the design.
01
The Challenge
What people were doing versus what they should have been doing, the root cause behind it, and what it was costing the business.
02
Program and Methodology
How the gap was diagnosed, the objectives agreed with the sponsor, the module sequence and methods, and what was built specifically for this client.
03
Results
Reaction, learning, behaviour, or business results, each labelled for what it is and reported only as far as the client’s own data goes.
What We Will and Will Not Claim
Three rules we hold ourselves to, so an HR or L&D buyer can trust what is on the page.
The diagnosis comes before the design
Every case study opens with the performance gap in behavioural terms, what people were doing versus what they should have been doing, and the root cause we found. Where part of the problem sat outside training’s reach, we say so.
Results are labelled by evidence level
Reaction, learning, behaviour, and business results are four different claims. We report at the highest level the client can actually evidence and label it, rather than letting a satisfaction score imply a change in performance.
Constraints are named, not hidden
Where reinforcement was limited by budget or calendar, the case study says it and states what we recommended instead. A write-up that admits a limit is the one worth showing your sponsor.
A case study that could have been written about any provider is not evidence. Specificity is the product.
Want a Program Built From Your Own Diagnosis?
Tell us what is going wrong and what people are doing instead of what they should be doing. We will run a training needs analysis with your team, then tell you honestly which part of the problem training can move and which part it cannot.